1. This document contains General Terms and Conditions, according to which the TRADER – DEONSPORT-BG EOOD (Yambol, 74 Ruen Str.) Provides products / services to its users / customers through the Internet store www.deonsport.com .These conditions bind all users . By clicking the “I have read and agree to the General Terms and Conditions” checkbox, the user / client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
2. Identification of the user / client in order to activate his statement, both for acceptance of the General Terms and for the order, is done through stored in log – files on the server of / site name /, storing the IP address of the user / the client, as well as any other information.
3. The products available on the website www.deonsport.com do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the merchant’s product line.
4. After clicking the “Confirm” button in step 5 of the payment process, users agree to purchase the goods in the basket. This action is legally binding. The customer receives a confirmation of the order and upon receipt of this confirmation it is considered that the contract is concluded.
5. The MERCHANT reserves the right to refuse delivery of a confirmed order in case the goods are not available. In the absence of stock of the ordered goods, within the working week the TRADER notifies the consumer / customer of its exhaustion by sending a message to the e-mail address specified by the Customer or the specified telephone number. In case a transfer has been made to the merchant’s account, the customer will be able to choose between a refund, a cancellation of the order or a replacement order.
6. The contractual language is Bulgarian and the payments will be made in Bulgarian levs. The company is registered under the Value Added Tax Act.
6a. www.deonsport.com has the right to change prices at its discretion at any time without prior notice to consumers. The consumer is obliged to pay the price that was current at the time of concluding the contract. In case of technical errors in the publication of the site, www.deonsport.com
has the right to refuse to perform the contract and does not owe compensation in any way to the consumer, except to refund the amounts paid by the consumer, if any.
II. DELIVERY
7. The consumer / customer bears the full risk of damage / loss of the goods upon delivery. Immediately after delivery of the goods by courier, the TRADER is released from the risk that is transferred to the consumer / customer. The TRADER is not responsible for delays in case the delay is due to a courier or other supplier.
8. Immediately after delivery, the goods should be carefully inspected by the consumer / customer or a person authorized by him. Any damage, shocks and other damages should be reported immediately to the TRADER. In the cases when at the request of the TRADER at the request of the consumer / client specific dates and times for delivery are set in writing, the statement is binding. If an incorrect or wrong address, contact person and / or telephone number is indicated when submitting the application, the TRADER is not bound by any obligation to fulfill the order.
8а. Upon delivery of the goods, the consumer / customer or a third party signs the accompanying documents. Anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer is considered a third party.
In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded and the CUSTOMER must pay the costs of delivery and return of the goods. In case the CLIENT is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the TRADER is released from its obligation to deliver the goods ordered for purchase.
8b. When the delivered goods clearly do not correspond to the goods ordered for purchase by the CLIENT and this can be established by its ordinary inspection,
The customer may request that the goods delivered to him be replaced with those corresponding to the purchase application made by him within 24 hours of receipt.
III. Expiration dates
The shelf life of the offered products is up to 1 year from the date of purchase. If the term is shorter, this will be stated in the product details. To see the details you need to click on the product photo or the product name while browsing the products in the different categories or from any other place that gives you access to the products.
IV. PRICE.
9. The prices listed on the site include all costs except those for delivery. All prices include VAT.
V. RIGHTS AND OBLIGATIONS OF THE USER / CLIENT
10. The user / client has the opportunity to view and / after registration / order the announced goods on the Internet store www.deonsport.com
11. The user / customer has the right to be informed about the status of his order.
12. The user / client is fully responsible for the protection of his username and password, as well as for all actions performed by him or by a third party using the username and password. The User is obliged to immediately notify the TRADER of any case of unauthorized access by using his username and password, as well as whenever there is a danger of such use.
13. The user is obliged to pay the price of his order according to the way announced on the page www.deonsport.com
14. Every user, regardless of whether he is a client of the TRADER is obliged to use the services:
• not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international instruments;
• not to harm the good name of another and not to call for a violent change of the constitutional order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious hatred;
• not to infringe another’s property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc .;
• not to infringe another’s property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc .;
• to immediately notify the TRADER of any case of committed or discovered violation when using the provided services;
• not download, send, transmit, distribute or use in any way and do not disclose to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses ”), computer codes, or materials designed to disrupt, hinder, disrupt, or restrict the normal functioning of computer hardware or software or telecommunications equipment or aimed at unauthorized intrusion into or access to foreign resources or software;
• not to commit malicious acts;
• to indemnify the TRADER and all third parties for all damages and lost profits, including for all costs and paid attorney’s fees, incurred as a result of claims from and / or paid indemnities to third parties in connection with websites, hyperlinks, materials or information that the User has used, posted on the server, sent, distributed, made available to third parties or made available through / the name of the site / in violation of the law, these Terms and Conditions, good manners or Internet ethics;
14а. The CLIENT undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when it is not free and to provide access and opportunity to receive the goods. If it is not explicitly stated that the delivery is free of charge, it is considered to be remunerative.
14b. The CLIENT has the right to return the shipment within 14 days of receipt, and the goods must be in full condition in which it was accepted. If the product is damaged / changed in a condition in which the TRADER cannot benefit from it and cannot sell / use the product itself (cutting and cutting fabric / leather, use of glue / paint, where the expiration date begins to runs after opening / breaking the integrity of the package), the CLIENT has no right to complain.
14v. In case a dispute / contradiction arises between the CLIENT and the TRADER and the same cannot be resolved between the two parties, the CLIENT has the right to contact the Consumer Protection Commission (CPC) https://www.kzp.bg/ or European Consumer Center Bulgaria – http://www.ecc.bg/.
VI. RIGHTS AND OBLIGATIONS OF THE TRADER
15. The TRADER does not have the obligation and the objective possibility to control the way in which the users use the provided services.
16. The TRADER has the right, but not the obligation to keep materials and information located on the server of www.deonsport.com
17. The TRADER has the right at any time, without notifying the User / Client, when the latter uses the services in violation of these conditions, and at the discretion of the TRADER to terminate, suspend or change the services provided in connection with the use of the site. The MERCHANT is not liable to consumers and third parties for damages and lost profits resulting from termination, suspension, modification or restriction of services, deletion, modification, loss, inaccuracy, inaccuracy, or incompleteness of messages, materials or information transmitted, used, , saved or made available through / site name /.
17а. After receiving the payment, the TRADER undertakes to transfer to the consumer / customer the ownership of the goods ordered for purchase, to deliver the goods ordered for purchase in time, to check for technical condition each item before shipping (if possible). without compromising the integrity of the packaging).
18. The MERCHANT is not liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources sought, downloaded or used in any way through the services provided. The advice, consultations or assistance provided by the specialists and employees of the TRADER in connection with the use of the services by the users does not give rise to any responsibility or obligations for the TRADER. The company is not responsible for incorrect information provided by the manufacturer about the product.
19 The TRADER has the right to collect and use information related to its Users / customers, regardless of whether they are registered.
20. The information under the previous article may be used by the TRADER, except in case of explicit disagreement of the User, sent to the following e-mail address info@tapicer.bg TRADER collects and uses the information to improve the services offered. All purposes for which the TRADER will use the information will be in accordance with Bulgarian law, applicable international instruments and good manners.
21. The TRADER shall not be liable for non-fulfillment of its obligations under this contract in the event of circumstances that the TRADER did not foresee and was not obliged to foresee – including cases of accidental events, problems in the global Internet and in the provision of services beyond the control of the TRADER.
22. The TRADER has the right to install cookies on the computers of the users. Cookies are text files that are saved by the website on the User’s hard drive and allow recovery of information about the User, identifying and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records others. Customers can stop cookies and the collection of their personal data at any time from their browser settings:
How do I stop cookies?
VII. PERSONAL DATA
23 The TRADER guarantees to its Users / clients the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the attention of third parties except in the cases and under the conditions specified in these General Terms and Conditions. The MERCHANT protects the personal data of the user / customer, which became known to him when filling in the electronic form for making a purchase application, and this obligation is waived in case the Customer has provided incorrect data. Subject to applicable law and the provisions of these General Terms and Conditions, the TRADER may use the personal data of the Client only for the purposes specified in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morals and morals.
23a The TRADER undertakes not to disclose any personal data about the Client to third parties (except for delivery purposes) – government agencies, companies, individuals and others, except when he has received the express written consent of the Client, the information is required by public authorities or officials who, under current law, are empowered to request and collect such information. The TRADER is obliged to provide the information by law.
23b The personal data of the clients are used in order to send the shipment / goods by courier, in order to reach it to the client and the possibility to receive / contact him.
23c The CLIENT’s personal data may be used for advertising activities, cookies, but only with his explicit / written consent. If the CLIENT wishes to withdraw from the advertisements (receipt of advertising materials), he has the opportunity to do so at any time through the options / options provided.
23d Cookies or the so-called. Cookies collect customer data in order to display personalized results when searching online for a product or service. Customers can stop cookies and the collection of their personal data at any time from their browser settings:
How do I stop cookies?
VIII. Additionally
24. The main characteristics of the goods are described in detail on the presentation page of each product.
25. The value of transport costs for delivery, which are not included in the price of goods and methods of delivery, you can see in the “Delivery” section of the information menu on the title page.
26. We do not impose any additional value in the use of the presented means of communication with us.
27. The payment of the goods is in compliance with art. 93 para 1 of the Law on Obligations and Contracts (LOAC), for which the respective document is received.
28. As consumers you have the right to cancel the ordered goods within 14 working days of receipt of the goods. Due to the nature of the products, you cannot return goods with damaged individual packaging. If you find them upon receipt of the shipment, do not use them and contact us within 24 hours.
IX. CHANGES
29. The General Terms and Conditions may be changed at any time by the TRADER, who has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in legislation. The TRADER is obliged to inform the User about the changes in the General Terms and Conditions by publishing a notice of their changes in a prominent place on its website and giving sufficient time to get acquainted with them. Within the given period, if the User does not declare that he rejects the changes, he is considered bound by them. In case the User declares within the given term that he does not agree with the changes, the TRADER has the right to immediately suspend or terminate the provision of services to the User.
X. TERMINOLOGY
30. “User / client” means anyone who has loaded the Internet page / site name / on their computer.
31. “Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer / consumer.
32. All disputes between the parties shall be settled in a spirit of understanding and goodwill. If no agreement is reached, all unresolved disputes, including disputes arising out of or concerning its interpretation, invalidity, performance or termination, as well as disputes to fill in gaps in the contract or to adapt it to new circumstances, will be resolved by the competent court for registration of the TRADER, according to the Bulgarian legislation.
31. According to Art. 112. (1) of the CPA, in case of non-compliance of the consumer goods with the contract of sale, the consumer has the right to ask the seller to bring the goods in compliance with the contract of sale. In this case, the consumer may request the replacement of the product with a new one, unless this is not possible. (2) It is considered that a certain way of compensating the consumer is disproportionate if its use imposes costs on the seller, which in comparison with the other way of compensating are unreasonable, taking into account: 1. the value of the consumer goods, if there was no lack of non-conformity; 2. the significance of the non-compliance; 3. the possibility to offer the consumer another way of compensation, which is not related to significant inconveniences for him. Art. 113. (1) When the consumer goods do not comply with the contract of sale, the seller shall be obliged to bring them in compliance with the contract of sale. According to para. 2 the bringing of the consumer goods in compliance with the contract of sale must be done within one month, as of the filing of the complaint by the consumer. According to para. 3, after the expiration of the term under para. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction of the price of the consumer goods according to art. 114, para. 4. The bringing of the consumer goods into conformity with the contract of sale shall be free of charge for the consumer. It does not incur costs for the shipment of consumer goods and must not suffer significant inconvenience. (5) The consumer may also claim compensation for the damages suffered as a result of the non-compliance. Art. 114. (1) In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the right to choose between one of the following options: 1. cancellation of the contract and refund of the amount paid by him; 2. reduction of the price. According to Art. 114, para. 2, the consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to a replacement of the consumer goods. According to para. 4, The consumer may not claim for cancellation of the contract if the non-conformity of the consumer goods with the contract is insignificant. According to Art. 115. (1), The consumer may exercise his right under this section within two years from the delivery of the consumer goods. According to para. 2 the term under par. 1 shall cease to run during the time necessary for the replacement of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute. Al. 3 states that the exercise of the consumer’s right under para. 1 is not bound by any other term for filing a claim, different from the term under para. 1. Irrespective of the commercial guarantee, the Seller is responsible for the non-compliance of the consumer goods with the contract of sale according to the guarantee under Articles 112-115 of the CPA.